Privacy Policy

We respect your privacy and are committed to keeping your information secure

Last Updated: July 27, 2025

At MapleDerm, we are committed to earning your trust by protecting your personal information with the highest standards of privacy and security. This Privacy Policy outlines how we collect, use, and protect the information you share with us through our website (www.maplederm.ca) and related services.

By accessing our site or using our services, you agree to the terms of this Privacy Policy.

1. What We Collect

We collect only the information we need to provide exceptional care and service.

Information You Provide

This includes details you share when:

  • Requesting an appointment or referral
  • Submitting forms or inquiries
  • Signing up for updates or educational content

Examples:

  • Name and contact information
  • Preferred communication methods
  • Medical or health-related details submitted through secure forms

Information Collected Automatically

When you visit our website, we may collect limited technical information such as:

  • IP address and browser type
  • Device and operating system details
  • Pages viewed and time spent on the site

This helps us improve site performance and user experience.

Cookies & Analytics

We may use cookies or similar technologies to analyze traffic, tailor your experience, and understand site usage patterns. You can adjust your browser settings to manage cookies at any time.

2. How We Use Your Information

We use your information to:

  • Book and manage appointments
  • Respond to questions or requests
  • Share educational content or updates (only with your consent)
  • Maintain and improve our website
  • Fulfill clinical or legal obligations

We do not sell your data or use it for unrelated purposes.

3. When We Share Information

Your privacy is our priority. We only share your information when necessary, such as:

  • With trusted third-party tools (e.g., appointment scheduling platforms, analytics providers) who adhere to strict confidentiality agreements
  • With medical professionals involved in your care (with your permission)
  • When required by law, regulation, or court order
  • In the rare event of a business transition (e.g., merger), where information transfer is needed to continue care

4. Keeping Your Information Safe

We use industry-standard safeguards to protect your personal data, including encryption, secure data storage, and controlled staff access. While no online system is completely immune to risk, we take privacy seriously and are continuously reviewing our practices.

5. Your Rights

Under Canadian privacy law, you have the right to:

  • Request access to your personal information
  • Correct or update your information
  • Withdraw consent (where applicable)
  • Request deletion of your data (unless retention is legally required)

To submit a request, email us at info@maplederm.com or call (905) 832-4747.

6. Children's Privacy

Our website and services are intended for individuals 13 and older. We do not knowingly collect personal data from children without verified parental or guardian consent.

7. Online Advertising & Remarketing

We may work with services like Google Ads to understand how visitors interact with our website and to serve relevant content. These services may use cookies to personalize ads. You can manage ad settings or opt out by visiting: https://policies.google.com/technologies/ads

8. Updates to This Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on this page with the effective date noted above.